Master Tactical Communication 2025 – Speak, Lead, Succeed!

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What technique can be employed to de-escalate a tense situation?

Use open body language and a calm tone of voice

Using open body language and a calm tone of voice is an effective technique for de-escalating a tense situation. This approach fosters an environment of safety and openness, encouraging communication rather than confrontation. Open body language, such as uncrossed arms and facing the other person, conveys that you are approachable and willing to listen. A calm tone of voice helps to reduce tension, as it can soothe emotions and signal that you are in control of the situation. This technique shows empathy and understanding, which are key elements in diffusing conflict and facilitating a constructive dialogue. Creating a non-threatening atmosphere can prompt the other party to respond positively, thereby helping to resolve the conflict more peacefully.

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Increase volume and assertiveness

Avoid eye contact and gestures

Ignore the other person's feelings

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